CARBUCKS
Smart Protection and Exclusive Rewards
Purchasing and servicing your vehicle with Suttons means more benefits for you.
With Carbucks Protect, you get coverage for essential wear-and-tear components, helping you avoid unexpected costs.
Carbucks Rewards gives you free puncture and windscreen repairs, 24/7 concierge support, and annual health checks—plus cashback to spend your way.
Carbucks Protect
Peace of Mind for Everyday Driving
Carbucks Protect is a simple, cost-effective wear-and-tear protection plan designed to keep you confidently on the road. It covers essential components often excluded from standard servicing — including key fobs, wiper blades, 12V batteries, tyres, and braking systems — helping reduce unexpected repair costs.
Carbucks Protect complements your regular logbook servicing by focusing on everyday wear and tear, giving you predictable costs and peace of mind.
Because your journey should always be smooth, safe, and stress-free.
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Here's what's included
Tyre Protection
Covers punctures and replacements, keeping you safe and saving costs.
Brake Safety
Replaces worn parts to maintain braking performance and safety.
12V Battery
Reliable starts with timely battery replacement to avoid breakdowns.
Wiper Blades
Replaces front and rear blades for clear, safe visibility.
Key Fob Repair
Fixes or replaces fob parts so you're never locked out.
Concierge Support
We manage bookings and claims for a stress-free experience.
Carbucks Protect Services
| Service Request | Description | Maximum service requests per 36-month contract |
|---|---|---|
| Key Fob Repair | May include replacing the fob battery, push button, casing, and/or resetting/recoding. If parts are unavailable, we will replace the entire fob. | 4 |
| Windscreen Wiper Blades | Covers replacement if blades are worn out through normal wear and tear. | 1 |
| Battery Replacement | Covers replacement of the 12V battery if it fails to start the vehicle due to normal wear and tear. | 1 |
| Tyre Repair | Covers punctures or tears caused by road hazards or debris. If the tyre is unrepairable, we will replace it. Each tyre impacted requires a separate service request. | 6 |
| Tyre Replacement | Covers replacement if the tyre tread is 2mm or less through normal wear and tear. (Abnormal wear from burnouts, drifting, etc. is excluded.) Each impacted tyre requires a separate service request. | 4 |
| Braking Systems Replacement | Covers brake pads, brake rotors, or drums that have worn out through normal usage. Replacing both front and rear requires two separate requests. | 2 |
How to Claim
Repair Orders - Our concierge is available 24/7 via email at concierge@carbucks.com.au to assist with lodging and managing repair orders. Consumers & dealers may also call us during business hours on 1800 131 318. - Please have the contract number and vehicle details ready when submitting a request. - A 2.6% administration fee will be added to every repair order. - Manufacturer Categories: For cost purposes, vehicles are grouped by manufacturer as follows:
More Questions? Read the FAQ
Carbucks Protect FAQs
Carbucks Protect is a wear and tear service contract that covers specific wear-
and-tear repairs or replacements for your vehicle’s key fobs, windscreen wiper
blades, 12V battery, tyres, and braking systems.
No, Carbucks Protect is not an insurance product. It provides repairs and
replacements for certain vehicle components but does not replace the need for
traditional car insurance.
Eligible vehicles must be roadworthy, registered, weigh less than 3.5 tonnes, and
be no older than seven years from their first registration date. Certain vehicle
types, such as electric cars, motorcycles, and commercial vehicles, are excluded.
You can purchase it at the time of buying a new or used vehicle from a
registered franchised dealer or within 30 days of taking delivery of the vehicle.
The plan lasts for 36 months.
The contract includes repair or replacement of key fobs, windscreen wiper blade
replacement, 12V battery replacement, tyre repair/replacement, and brake pad
or system replacement.
Yes, each service type has specific limits. For example, you can make up to 4 key
fob service requests and 6 tyre repairs over the contract period.
Each service request is capped at $1,000. Costs exceeding this amount must be
paid by you directly to the service provider.
No, services are only available within the period of the contract.
Additional services can still be organized, but you will need to cover the full cost
directly with the service provider.
Services do not cover damages caused by negligence, misuse, motor vehicle
accidents, or incidents that occurred before the contract started.
No, vehicles used for hire, rideshare, delivery services, or other commercial
purposes are not eligible.
No, damage to any window is not covered under the contract.
Services are typically conducted at the Home Dealership displayed in your
Carbucks App. Check Carbucks Concierge for specific details.
There is a one-time payment for the 36-month period of the contract. Your
dealer will inform you of the fee at the time of purchase.
Yes, a pro-rata refund is available if no services have been used. If you cancel
within 14 days and no services have been used, you are eligible for a full refund.
No, the contract requires a one-time upfront payment.
No, contracts cannot be transferred to a different vehicle. However, you may
transfer it to the new owner of your current vehicle (subject to approval).
You can call the Carbucks Concierge 24/7. Ensure you have your contract
number and vehicle details ready.
Contact Carbucks Concierge immediately to update your information and
ensure your contract remains valid.
Carbucks Rewards
Keeping your car healthy, and your wallet happy.
Carbucks is your all-in-one rewards program designed to make car ownership easier, smarter, and more rewarding. From FREE tyre puncture and windscreen repairs to 24/7 concierge support and a FREE annual vehicle health check, Carbucks has your back for the unexpected.
Plus, with access to exclusive automotive and lifestyle rewards in the Carbucks Marketplace, you can save on big expenses or cash out your rewards your way.
Download the Carbucks App today and enjoy a safer, more rewarding drive—every time.
Get The App
Our Reward Partners
We have a huge range of automotive and lifestyle partners to bring you exclusive offers and savings
Carbucks Rewards FAQs
Carbucks REWARDS is a three-year program that provides exclusive automotive benefits including the Carbucks App, 24/7 Health Monitoring, VIP Concierge, access to a curated Marketplace, and free vehicle repair benefits. *
The app offers exclusive deals, personalized recommendations, and effortless scheduling to enhance your automotive experience.
Ensures continuous monitoring of your vehicle’s health and performance.
VIP Concierge gives you personalised 24/7 support for tasks such as booking vehicle service, answering general enquiries about the Carbucks app, and managing work order repairs quickly and efficiently.
It’s a network of over 1,500 trusted merchants where every purchase with any of our Marketplace partners can earn you real cashback which can be deposited into your bank account.
Simply link your credit or debit card to your Carbucks App, and when you pay for you purchase with your linked card at any of our participating Marketplace partners, you’ll earn the merchant’s cashback reward as advertised in the Carbucks App.
The program includes free windscreen repair for chips (up to 2.5 cm) and free tyre puncture repairs (up to 6mm puncture in the tread area). *
Members are eligible for one front windscreen repair, with damage up to 2.5 cm in diameter, valued up to $125. *
The benefit covers two separate tyre puncture repairs for damage in the tread area, with each repair valued up to $50. *
Repairs are provided at no charge up to the defined benefit limits. Any costs above the maximum benefit will be the member’s responsibility. *
All repairs must be performed at an approved Carbucks service provider or an authorized service centre designated by Carbucks.
The benefits are available only for vehicles that are roadworthy, legally registered, and meet specific eligibility criteria like Gross Vehicle Mass not exceeding 3.5 tonnes.
Yes. Vehicles used for farming, motorsport, rideshare, courier services, and certain vehicle types (e.g., motorcycles, buses, motorhomes) are excluded.
Members need to submit a work order repair request via the Carbucks App, after which approved service providers will perform the repair under the benefit’s terms. *
Carbucks REWARDS covers costs up to the benefit limit ($125 for windscreen repair and $50 per tyre repair). Any additional cost must be paid by the consumer. *
Your feedback helps drive us in the right direction.
At Suttons, we care about the experiences we provide our guests, and we are committed to learning how we can continually improve our service. Our Customer Care department is an independent resolutions team working for you towards your best outcome.
It’s not just customer service, it’s customer care.
Call us: (02) 8711 8619
Get in touch
*Please read the Carbucks Rewards Terms and Conditions for free repair benefits.